Customer Care

Sizing

The size guides are a general guide for selecting the correct size are based on your body measurements. The measurements in cm/inches that we in some cases specify on the product pages is for the specific product or garment you're looking at.

The measurements that we display on the product pages may vary a few inches up and down depending on the material used in its production. Use these measurements as a guideline to find a suitable style or fit for you.

Fit

An easy way to calculate your size is to use our Size Guide, found here. Please note that same size garments may still vary depending on fit. We follow the standard body measurement lists, based on average body measurements for all sizes.

For some products we specify measurements in cm/inches on the product page to give you an understanding of the model or fit for that specific garment. These measurements may vary a few centimetres up and down depending on the material used.

 

Payment Security

Every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. As an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Shipping Times and Costs

Express Shipping Delivery in 1-3 working days £ 10

Saturday Shipping Delivery guaranteed on Saturday morning £ 15

Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. All orders are processed automatically and we are unable to expedite or delay shipping times.

 

Follow Your Order Complete Return Form

 

Shopping

 

How to order

  1. From the item page, select the desired color and size of the product

  2. Add the product to your Shopping Bag

  3. Once you have finished shopping, click the "Proceed to purchase" button in your Shopping Bag

  4. Register, log in or continue as a guest. Enter your shipping address

  5. Select a shipping and a payment method

  6. Check that the information you entered is correct and click "Buy"

From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Ordering

To make purchases you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers. 

Item search

To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

 

Ordering

 

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Jersey, Guernsey and the Channel Islands, Gibraltar, Poste Restante.

Orders made to any of these addresses will be canceled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

Pre Order

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. 

Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees

Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date. In any case, you will receive a confirmation email as soon as the package is shipped.

 

Shipping

 

Return Policy

You can return any item purchased within 14 days of the delivery date. Here’s how:

  1. Fill out the Return Form. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

  2. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse.

  3. Contact UPS (www.ups.com) to arrange the pick-up of your package wherever you wish

If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.  

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. 

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy. 

For further information on the conditions for exercising your right to return or exchange , please see the Legal Area.